Loading...
Richard James
Richard James

Terms & Conditions

Welcome to Richard James.co.uk

By accessing this website you agree to these terms and conditions. If you do not agree to be bound by these terms and conditions you may not use or access this website. The www.richardjames.co.uk website is provided solely for your personal use. You may not use this website for any commercial purpose.

References in these Terms and Conditions to "we", "us" and "Richard James" are to Richard James Commerce Ltd, T/A Richard James, 29 Savile Row, London W1S 2EY. Registered in England No. 7675804

  1. Online Shopping
    • 1.1 Every care has been taken to ensure that the photographic representation, description and specification of each product are accurate. However, while the reproduction of colours is a close representation, a slight variation in the actual goods may occur. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read these terms and conditions carefully as they contain important information about your order.
    • 1.2 By submitting an order to us through our website, you declare that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. By placing an order you confirm that you are the person referred to in the billing details.
    • 1.3 Visitors under the age of 18 should not register with this website or submit any information to us.
  2. Acceptance of your Order
    • 2.1 Non-acceptance of online order may be a result of one of the following:
      • Our inability to obtain authorisation for your payment
      • The identification of a pricing or product description error
      • Failure to meet the eligibility to order criteria set out in the Terms and Conditions
    • 2.2 Online Order Procedure
      • 2.2.1 Acceptance of an order placed by you online and the completion of the contract between you and Richard James will take place when your order is dispatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below.
      • 2.2.2 When an order is placed, we request pre-authorisation for the value of the order from your bank/card issuer to ensure that the funds are available. However, this remains simply a pre-authorisation request until the order is shipped, at which point we actually take payment.

        We have found that some card companies show the initial request and the later charge as two separate entries, please be assured that we only charge your card once and that any 'second' charge is only temporary and will shortly disappear.

        If you have any further queries, please contact your bank/card issuer.
  3. Order Cancellation
    • 3.1 If you are based in the EU, under the Consumer Protection Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you notify us within seven working days of receipt. Sign into your account and under 'My Orders', select the order number which you would like to cancel and follow the instructions.
    • 3.2 We recommend that you insure the return shipment as you are liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at Richard James, K1, Southwell Road, Horsham St Faith, Norwich, NR10 3JU, UK, and that you retain proof of sending, in case of a dispute. Please note that you must cover the cost of the return shipment, as our free return service does not apply to orders cancelled under the Distance Selling Regulations.
    • 3.3 All items must be returned unused, in their original condition and from the country that the order was delivered to.
    • 3.4 We will refund the full value of your order, including shipping costs, within 30 days of receiving your notice of contract cancellation provided that the cancelled order being received at our warehouse.

      Please note you may only use your right to cancel the order under the DSRs if you give us formal notice of cancellation within seven working days of receiving the order, as described above.
  4. Returns
    • 4.1 Returns Policy
      • 4.1.1 Unwanted, faulty, and incorrectly supplied goods may be returned for a refund. Please request a Returns Merchandise Authorisation (RMA) number within seven days of receiving your order through our website (please login and go to ‘My Order’). Please return items in their original condition, unused (with their original packaging) and with all labels and garment tags still attached within 14 days of receiving the RMA number.
      • 4.1.2 Please ensure you return the goods to us in their original packaging. The goods are second hand without the packaging and we may not be able to exchange them. You can take the goods out of the packaging to try them, but don't throw it away and please return it with your goods.
      • 4.1.3 Refunds will be made for the original purchase amount against the original form of tender. Please note that the original shipping fee will be the customer's responsibility. We offer a complimentary Royal Mail Return service for the returns. If you exchange the same item for a different size it will be shipped free of charge. However, if you wish to exchange the item for different style, we suggest that you return it and purchase the new item separately.
      • 4.1.4 Any free promotional gift issued with an order must also be returned if you are returning those goods.
      • 4.1.5 None of the above terms affect your statutory rights or your rights under the Consumer Protection Regulations 2000 when goods are faulty or incorrectly supplied.
      • 4.1.6 All returns should be sent to: Richard James, K1, Southwell Road, Horsham St. Faith, Norwich, NR10 3JU, UK using Royal Mail Pre-paid labels. You are also very welcome to return items to our Savile Row shop where we can help you personally. However the refund and exchange will be through our online customer care team. (Shop: 29 Savile Row, London, W1S 2EY Tel: 020 7434 0605)
      • If you would like to discuss the return of any item, or have any further questions about our returns policy please contact a member of our Richard James Customer Care Team: 020 7434 0203 (UK only) or +44 20 7434 0203 (outside UK). Lines are open Monday to Friday 10am - 6pm (UK time). Email: customercare@richardjames.co.uk
  5. Payment Methods
    • 5.1 We only accept payment for orders in £ sterling.
    • 5.2 We accept payment by American Express, Maestro, MasterCard, Visa and Visa Debit.
    • 5.3 If you choose to pay for an item using a credit/debit card with a foreign currency denominated account, the payment will still be taken in £ sterling at the conversion rate applied by the relevant payment scheme at the time of processing your order.
    • 5.4 Please note, we cannot guarantee the security of data which you send us by email. Accordingly, please do not send us payment information using email. For details of the security measures we employ please read our Security and Privacy policy.
    • 5.5 Excepting cases of fraudulence or negligence, we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.
  6. Pricing Policy
    • 6.1 All prices shown on the website are in £ sterling and are inclusive of VAT, where applicable. Prices may change and offers may be withdrawn at any time.
    • 6.2 Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we may treat your order in respect of the incorrectly priced item as cancelled.
  7. Delivery Information
    • 7.1 Shipping Methods and Costs

      Destination Service Cost Delivery Time
      United Kingdom UKMail £5.95 1-2 working days
      Europe UPS £25.00 3-5 working days
      USA UPS £35.00 3-5 working days
      Rest of the World UPS £45.00 3-5 working days
    • 7.2 Delivery time

      UKMail: Monday to Friday, 8am-6pm

      We request a signature upon delivery. If no-one is in to receive your order, the driver will 'card' the address and re-attempt to deliver the following day. The card includes depot & contact details to enable you to re-arrange the delivery if the following day is still not suitable for you.

      If you provide us with your mobile number when placing your order our courier UKMail will send you a text message to let you know which day your order will be delivered on. If you're not going to be available for the delivery you will have the option to change it. You can move the delivery day by up to three working days.

      UPS: Monday to Friday, 9am-5:30pm

      We request a signature upon delivery. If no-one is in to receive your order, the driver will ‘card’ the address so that you can arrange a suitable delivery date.
    • 7.3 VAT and Import Duty
      By default, product prices are UK VAT inclusive until you proceed to purchase your order. Please note that UK VAT will only be applied to orders dispatched within the United Kingdom & EU. If an outside EU destination is selected, product prices displayed are exclusive of all taxes and duties.

      Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Policies vary from country to country, so you might like to check your local customs office for more information. Richard James cannot be held accountable for delays in customs clearance.
  8. Privacy and Communications
    • 8.1 When you place orders online, we collect certain personal and transactional information (eg name, address, email address, credit/debit card details) from you. For details on how we use this information, please read our Security and Privacy Policy.
    • 8.2 To fulfill our obligations to you under these terms and conditions we communicate with you by email and by posting notices on the website. You agree to receive communications from us in this way and that said electronic communications satisfy any legal requirement for our Privacy and Communications notifications to be in writing.
  9. General
    Please contact the Richard James Customer Care Team in the event of any queries: 020 7434 0203 (UK only) or +44 20 7434 0203 (outside UK).
Lines are open Monday to Friday 10am – 6pm (UK time). Email: customercare@richardjames.co.uk
  10. Our Details
    Richard James Commerce Ltd, T/A Richard James,29 Savile Row, London W1S 2EY Registered in England No. 7675804 VAT No.: 115758015